How Do I Fix Sage Errors?

Sage Errors: Nothing beats the terrible experience that someone gets when they perform a Sage Data check and discover Errors in their Sage Data. Sage mistakes may occur at any time and, more often than not, when one least expects them. First and primarily, create a backup of the data so if anything goes awry with your attempts to repair the data, you can always return to how your accounts seem now. To make it easier to recognize, I would alter the file’s name to include the phrase with mistakes.

Try to correct or fix sage errors in the data

If you have a Sage version older than Sage 50 2012, you may try to correct the data by clicking the Fix button on the File Maintenance report. This frequently resolves the issue by Sage recreating your data from scratch using your original transactions as compared to the new one. 

If you’ve ‘Fixed’ the data and no problems appear when the data check is done again, you can proceed as usual. I would, however, double-check bank balances and balances on all or a random selection of client and supplier accounts to ensure that everything is in order.

Recover using the Recovery Tool

The new Recovery Tools option is available in Sage 50 2012 and later editions. Next to Recovery Tools is a link that says “How to resolve problems and warnings in your Sage data,” and it brings you to the My Data section of the My Sage website. You’ll find information on how to avoid corruption, a list of non-repairable problems, and Sage’s Data Repair Service here. There are also links to assistance articles regarding data recovery and programme updates. You will need to have a login to the Sage website set up to use this help; if you do not have Sage Cover, you will not have access to some of these sections and connections; in this instance, your local Sage Reseller will be able to assist you.

sage error

Create a backup before recovery

If you select the Recovery Tools option, you will be requested to create a backup before proceeding. The next page then presents you with eight alternatives for programmes that might help you repair your data. You do get information on where the problem is, thus whatever tool is necessary should be quite apparent.

Recover from most recent Clean back up

If your attempts to repair your data fail and you still have problems mentioned, you can restore the data from your most recent clean backup (one with no errors). You’ll then have to re-enter any data you’ve entered since that date. More techniques exist, but they are too intricate to get into here.

You can also use an alternative for the app

If you do not have a clean backup and the time required to re-key data is prohibitively expensive, we do provide an alternative to Sage Data Repair Services through a business partner who was a Sage developer for many years. The service provided is less expensive than Sage, and in prior situations, the data was repaired after hours for us and delivered to the customer the next morning, minimising any inconvenience. This is dependent on our business partner’s availability.


Sage errors are easy to fix however they may arise seldom due to various reasons. Different sage errors have different reasons and therefore everything is sorted out in a different way. It can be done by correcting or fixing the data, or by downloading the recovery tool, it is also important to restore the data before using the recovery tool. If you still can’t access your Sage account, you can reach out to our Sage Experts team and we can help you out.

Frequently Asked Question (FAQs)

Question 1: What are the types of sage errors? Name the errors.

And various others…

Question 2: How do I make and recover Sage 50 backups?

Backups of Sage 50 company files can be created and restored (.ptb files)

To make a Sage 50 backup, follow these steps:

1. Log in to the company you want to back up.
• If you’re using Sage 50 Premium or Quantum, make sure you’re in single-user mode as an administrator.
2. Select File > Backup from the File menu.
• You can also use the toolbar at the top of the Home screen to access the Backup icon (which looks like a file cabinet).
3. Type the file name in the ‘Sage 50 Accounting – Backup’ window.
• Including the date as part of its name is a smart idea (ex. UC141222)
4. Choose the location where you want the backup to be saved.
• DO NOT place the file location in the.SAJ folder since this is where the program backs up the files.
5. To begin the backup, click OK.

To Restore A Sage 50 Backup, follow these steps:

1. Open Sage 50 and go to File > Restore.
2. Select Browse and navigate to the location of your backup file (.PTB file) > Open > Next
3. Choose the chosen technique of restoration:
• Replace current corporate data or Overwrite Existing Company
• Make a new company using the recovered data or A New Company (select this option if you wish to restore the backup to a new folder. Doing so will not overwrite your existing data.)
4. Next should be selected.
5. Select the required restoration choices (in most situations, select all):
• Information about the company
• Individualized Forms
• Online Transactions
• Intelligence Reporting Reports (also known as Business Intelligence Reports)
6. Next should be clicked.
7. Check the restoration choices, then click Finish.
8. Once the restoration is completed, the firm will reopen.

Note: If you wish to change the company name, go to Maintain > Company Information.

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